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MicroMetrics Privacy Policy

 

This privacy policy applies to www.Micrometrics.com, owned and operated by Micro Metrics Inc. (“We”, “Us”, “Our”, “MicroMetrics“). This privacy policy describes how MicroMetrics collects and uses the personal information you provide on our website: www.Micrometrics.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

 

We DO NOT share, sell, rent, or trade Personally Identifiable Information with third parties except as disclosed within this privacy policy.

 

The MicroMetrics Platform is a product of Micro Metrics Inc.

 

1. Collected data

 

When you register to use www.Micrometrics.com, we collect very basic information including but not limited to: email, name and company name. For billing purposes, we ask for more information including but not limited to your address and credit card information. This personal information is private; we will not share it.

After registering with the site, we use your email address to provide you with a series of ‘Ongoing Communications and Product Updates’ (see ‘Communication from the Site’). These communications are used to give you a better understanding of the site, what it offers, and how it is best utilized. You have the option not to receive these types of communications (see ‘Choice and Opt-out’).

 

2. How we use the data collected

 

We reserve the right to contact you, regarding your account or any other matter regarding your use of MicroMetrics products. With your authorization, we may use some information collected from you to help diagnose technical problems, and improve the quality and types of services delivered. We may use and share non-identifiable aggregated usage and statistical information.

 

We may also share information with third parties in limited circumstances including when complying with legal processes, when we believe in good faith that disclosure is necessary to protect our rights, to protect your safety or the safety of others, to investigate fraud, or to respond to a government request.

 

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, preventing fraud or imminent harm, ensuring security of network and services and due to violation of the terms of service.

 

3. Data Collected on your Account

 

All data collected by your surveys through the use of our product is yours, and you retain exclusive rights to this data. We do not use or share this data with any other parties, and will never access your data unless granted express consent by you or the appropriate contact at your organization (e.g. for troubleshooting or technical support reasons).

 

In the event that we are obligated by a legal request to provide a third party with access to this data, we will first notify you or the appropriate contact at your organization and co-ordinate accordingly.

 

4. Note for European Visitors

 

Please note that MicroMetrics may transfer collected information outside the European Economic Area. By using our website and providing us with your personal data, you consent to such transfer of your personal data.

 

5. Cookies

 

Cookies are required when using the MicroMetrics website & our products. We use cookies to identify unique visitors, provide per-user customization, and to make MicroMetrics easier to use. We don’t share our cookies, nor do we use cookies to track your behavior on other sites.

 

6. Clear Gifs

 

We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of marketing campaigns. If you would like to opt-out of these emails, please see ‘Choice and Opt-out’.

 

7. Ongoing Communication and Product Updates

 

We will occasionally send you information on product enhancements, new services, and additional instructions on using our product. These communications are designed to educate our users on the services offered. Out of respect for your privacy, we present the option to not receive these types of communications. Please see the ‘Choice and Opt-out’.

 

8. Analytics/LSOs

 

As with most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

  

9. Service-related Announcements

We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we would send you an email notifying you of this. Service-related emails may also be sent to confirm billing transactions, account upgrades, and account cancellations.

These announcements are not promotional in nature, so you may not opt out of these communications so long as your MicroMetrics subscription is active. If you do not wish to receive them, you have the option to cancel your subscription, in which case you will no longer receive any further service-related announcements.

 

In order to cancel a subscription with MicroMetrics, or to delete your MicroMetrics account altogether, please send an email to support@micrometrics.com and our support staff will process your request.

 

10. Customer Service

 

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password, as well to provide you with the contact information of account manager or support agent. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

 

11. Live Chat

We use live chat to assist you with sales questions and support questions from time to time. If our live chat is offline, we will collect your name and email address so that we can respond to your request at a later time.

 

12. Blog

 

Our website includes publicly accessible blogs & community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at info@micrometrics.com. In some cases, we may not be able to remove your personal information; in this event, we would let you know if we are unable to do so and why.

 

13. Customer Testimonials

 

We post customer testimonials/comments/reviews on our website which may contain personal information. We always obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete a testimonial that you had previously approved, please contact us at info@micrometrics.com.

 

14. Social Media Widgets

 

Our website may include Social Media Features, such as the Facebook Like button and Widgets, such as the “Share” button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

15. Choice and Opt-out

 

If you no longer wish to receive our product updates, you may opt out of receiving them at any time by following the instructions included in any of our product update emails.

 

16. What you can do with the data you provide or collect

 

Your data (personally identifiable information) is yours; you can correct, update, delete or export it at any time by logging into your account and performing these changes through your user preferences. If you would like your account to be deleted, please do send us an email at info@micrometrics.com.

 

We may for a time, maintain a residual copy of your data in our backups. We will retain your information for as long as your account is active or as needed to provide you with our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

17. Security

 

MicroMetrics servers are protected with generally available security technologies, including firewalls and data encryption. These technologies are designed to prevent unauthorized access, but no guarantee can be made that your information and data will be secure from intrusions and unauthorized released to third parties.

 

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number, national ID, personal health information) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

 

18. Contact

 

Any questions regarding this policy should be addressed to info@micrometrics.com. If a question comes up that is not covered by this policy. If you’d like to send us traditional mail, you will find our physical address posted at the bottom of this privacy policy.

  

19. Notification of Privacy Statement Changes

 

MicroMetrics may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The policies outlined in this document are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

 

20. Contact Information

 

Micro Metrics Inc. | 1-855-255-2005 | info@micrometrics.com

240 Bank St.

Suite 500

Ottawa, Ontario

K2P 1X4

Canada

 

Updated Dec 27th, 2014