In-store customer analytics for brick-and-mortar businesses.
The MicroMetrics platform collects feedback from your customers and lets you reward them for it. We provide businesses with the tools they need to create a unified customer experience.
Data collected is based on everyday customer behaviour, providing you with more honest and reliable data straight from your customers. Incentivized surveys in-store lead to 10-25x higher engagement than traditional collection methods.
From the platform’s look-and-feel to the system’s structure, our solution is fully customizable. Our skip-logic intelligence chooses questions based on a customer’s previous response and allows different surveys to rotate throughout the day.
Our solution is built specifically for brick-and-mortar businesses to fit the unique needs of physical locations. All MicroMetrics data is tied to physical locations – allowing for easy benchmarking and comparisons between stores and regions.
Collect through a variety of channels.
By taking a multichannel approach, we are able to deliver a 360-degree view of your customer experience. From in-store tablets to traditional URL-based surveys, reach more of your customers to receive honest and targeted feedback.
Turn smart data into actionable analytics.
With an easy-to-use web app, decision makers can quickly identify trends leading to increased sales. Our Customer Insight Specialists are here to help you make sense of your data and optimize your customer experience.
Make evidence-based, strategic decisions.
Our platform lets you compare shifts, staff, locations, and regions at a glance. Different stakeholders can see the data that matters to them and identify opportunities for growth, execute change, and measure success.