Make every diner
a mystery diner.
Make every diner a mystery diner. Receive regular and unbiased feedback.
Identify which locations poorly represent your brand for consistent brand recognition.
Measure policies meant to increase customer satisfaction or drive higher sales.
Find out what tempts diners to spend more. Develop strategies to help staff successfully cross-sell and upsell items on a regular basis.
Respond to negative diner experiences on the spot. Start the conversation early and they'll share the good news.
Assess and reward staff with measurable KPIs. Filter data by shift to pinpoint low-performing employees.
Get the right info to the right people. Head office can compare stores while managers react in the moment.
Shift away from traditional selling and create lifetime relationships. Discover what matters to your guests.
Determine which channels are most effective and adjust your budget accordingly.
Create detailed customer profiles for targeted marketing. Understand customer behaviour and anticipate their needs.