Make Better, Data-Driven Decisions

Begin creating surveys and receiving customer feedback easily.

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EVALUATE ORGANIZATION INITIATIVES

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Reduce Costs

Make every shopper a mystery shopper. Receive regular and unbiased feedback.

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Unify Your Brand

Identify which stores poorly represent your brand for consistent brand recognition.

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Monitor Programs

Measure policies meant to increase customer satisfaction or drive higher sales.

RETAIL SOLUTIONS

Increase Conversions

Find out why browsers aren't buying and develop strategies to convert them into loyal customers.

Act Fast

Respond to negative customer experiences on the spot. Start the conversation early and they'll share the good news.

Assess Staff

Assess and reward staff with measurable KPIs. Filter data by shift to pinpoint low-performing employees.

Enhance Operations

Get the right info to the right people. Head office can compare stores while managers react in the moment.

Increase Loyalty

Determine NPS® targets and track store progress. Turn customers into brand ambassadors.

Read more about NPS®

Improve Experience

Shift away from traditional selling and create lifetime relationships. Discover what matters to your customers.

Optimize Marketing

Determine which channels are most effective and adjust your budget accordingly.

Target Campaigns

Create detailed customer profiles for targeted marketing. Understand customer behaviour and anticipate their needs.

Get started with MicroMetrics

Enhance your customer experience

Monitor your performance

Improve your bottom line

Make strategic decisions