Account Executive

MicroMetrics is a fast-growing software-as-a-service (SaaS) startup that’s creating new and exciting ways for driving change in the customer experience landscape. We work with top brands in the hospitality, retail, and travel industries to create unique solutions that empower front-line associates to improve service delivery through teamwork and collaboration.

We are seeking a high-energy, driven individual to join our sales team as an Account Executive. Our ideal candidate is an organized self-starter who is able to build value-based relationships, provide demonstrated value and close new opportunities.

This role focuses on creating and developing new business through client-facing demonstrations and account management throughout a pilot phase. Working closely with our Customer Success and Customer Support teams, Account Executives are responsible for initial account management, regular communication with clients regarding platform usage, and ensuring high customer conversion. Experience in SaaS Sales, SaaS Customer Success, or SaaS business development is considered an asset. If you’re looking to expand your experience and grow your career in Software Sales, are a team player, and are passionate about making a difference in the world of customer experience, this is the job for you!

You will be responsible for:

  • Closing new business through direct and enterprise sales channels
  • Identifying and growing opportunities by collaborating with the Direct Sales & CS teams to ensure growth attainment
  • Demonstrating value through client-facing webinar demonstrations and in-pilot account management
  • Developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Assisting clients in developing internal processes to effectively use Helix, following industry best practices to enhance service delivery, guest satisfaction and online positioning
  • Keeping current on product features, advantages, benefits and selling points for effective communication
  • Surpassing sales targets and quotas set out by management
  • Consistently updating and organizing CRM & other platforms

You will bring to the team:

  • Desire to learn, work hard and exceed targets set by management
  • Persistent “hunter” mentality
  • Strong desire to work with technology, and a strong technical aptitude
  • Excellent presentation skills, including strong listening, verbal and written communication
  • Ability to multitask effectively
  • Ability to learn quickly in a fast-paced environment
  • Strong problem solving and critical thinking skills
  • Ability to work effectively independently and on a team

Assets we’re looking for

  • Experience using a CRM (Salesforce, etc.)
  • Demonstrated experience in exceeding sales quotas
  • Experience selling and/or supporting SaaS/Software Solutions
  • Interest in working with customer experience data to glean insights and demonstrate value