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Webinar: How Hyatt Place Ottawa West’s GM, Alison Hunter, has prepared to open a...

Alison Hunter is no stranger to the world of hospitality. She grew up in the hotel industry and held multiple […]

Webinar: How Legacy Vacation Resorts’ Manager, Mike Greenbaum, privoted his property from Snowbirds to...

Our new webinar series is a place where the hospitality industry can share and learn, together! The purpose of the […]

J.D. Power and Micrometrics Collaborate to help North American Airports Recover from COVID-19

J.D. Power and Micrometrics Collaborate to help North American Airports Recover from COVID-19 with Contactless Passenger Engagement Platform In these […]

MicroMetrics donating $2 million worth of patient communication software to healthcare practices

As COVID-19 meets flu season this fall, the Ottawa-based technology company is deploying resources towards this important public health initiative. […]

How Hotels Are Giving Guests More Power Over Their Stay

Giving guests the chance to customize more aspects of their stay sends the message that the hotel's staff is there to provide the exact kind of travel experience that the guest wants. Here a few examples of how hotels are doing this:

Tourism Trends to Watch in London

The tourism landscape for London, and the United Kingdom as a whole, has largely been viewed through the lens of […]

Hotel News Update #3 November 2019 – January 2020

Our latest roundup of hotel industry news covers a number of challenges that hospitality professionals will be dealing with in early 2020. From limited growth in key metrics to labour shortages and virus scares, here is what has made the headlines over the last few months:

Tourism Trends to Watch in New York City

Over the last few years, New York City has experienced record numbers of visitors, standing out as a bright spot in the United States tourism landscape.

The Challenge of Responding to Negative Reviews

Responding to negative reviews is essential to preserving your hotel's online image, but even the best response can't please everyone.