Our new webinar series is a place where the hospitality industry can share and learn, together! The purpose of the […]

J.D. Power and Micrometrics Collaborate to help North American Airports Recover from COVID-19 with Contactless Passenger Engagement Platform In these […]

As COVID-19 meets flu season this fall, the Ottawa-based technology company is deploying resources towards this important public health initiative. […]

Giving guests the chance to customize more aspects of their stay sends the message that the hotel's staff is there to provide the exact kind of travel experience that the guest wants. Here a few examples of how hotels are doing this:

The tourism landscape for London, and the United Kingdom as a whole, has largely been viewed through the lens of […]

Our latest roundup of hotel industry news covers a number of challenges that hospitality professionals will be dealing with in early 2020. From limited growth in key metrics to labour shortages and virus scares, here is what has made the headlines over the last few months:

Over the last few years, New York City has experienced record numbers of visitors, standing out as a bright spot in the United States tourism landscape.

Responding to negative reviews is essential to preserving your hotel's online image, but even the best response can't please everyone.

There is no single secret to guest satisfaction, but hotels that master these key details will be on track to provide a phenomenal experience.