Five Star Service: Case Study #10

Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.

Conversation Exchange

Public Review

Premium features are not always obvious upon first glance. This guest was concerned that their dollar wasn’t going as far as advertised. Helix’s messaging platform notified the front desk manager so that they could clarify that the request for a premium room was indeed satisfied and the guest was made aware of the premium features. This is a great example of how Helix’s quick intervention led to a satisfied guest experience and a stellar review.