Five Star Service: Case Study #11

Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.

Conversation Exchange

Public Review

Sometimes man’s best friend and connecting to guests on a personal level is the key to securing a stellar review. The Helix Help response is set up as an automation in our platform that is sent out when specific keywords like “dog” and “check in” are mentioned by a guest.

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