Five Star Service: Case Study #12

Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.

Conversation Exchange

Public Review

There’s nothing like sitting down to watch your favorite show after a long day but then have to deal with wifi issues. Making sure that the wifi is set up properly could be a quick or challenging issue to fix so Helix Help was able to send an automated message to the guest and notify the front desk manager to call the room. A quick response time is essential to a fantastic guest experience.