Five Star Service: Case Study #13

Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.

Conversation Exchange

Public Review

Despite the best of intentions to stay safe and have a clean environment some disinfectants can be overpowering to some guests. Helix’s messaging platform picked up on the keyword “smell” and immediately notified the front desk staff who were able to triage the issue quickly and still end up with a glowing review.