Five Star Service: Case Study #2
Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.
Conversation Exchange
Public Review
“Andre at the front desk” absolutely does a wonderful job at this property BUT he had nothing to do with this guest exchange!
When keywords like “cleaning”, “housekeeping”, or “dirty room” are flagged in Helix, the Housekeeping Manager is immediately notified and the guest receives the automated response “We’ll be up to clean your room shortly! I hope you are enjoying your stay. :)” Once the room has been cleaned, the Housekeeping Manager confirms the issue has been resolved in Helix and Andre stays focused on high touch, high value tasks.