Five Star Service: Case Study #5
Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.
One of Helix’ core features is a guest satisfaction rating before being pushed to TripAdvisor and other review platforms. In this case, our platform was able to catch a service issue BEFORE it went public, staff addressed the issue quickly through messaging, resolved the situation, and earned a five star review as a result!