Five Star Service: Case Study #6

Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.

Conversation Exchange

sms conversation between a guest and the hotel

Public Review

guest five-star review

You never know what small detail will impact your next five star review. In this case, the guest used the Micrometrics Helix messaging platform as a way of providing feedback, never expecting to have a response let alone their seemingly small issue resolved right then and there.

This is an example of when an issue is probably too small for a guest to call your front desk to complain but with a simple message, the feedback gets captured quickly and efficiently and actioned even faster.

Let’s get in touch, and find out how you can…