Five Star Service: Case Study #7
Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.
This property had prepared this automated message, set to respond to any guest message related to the swimming pool. The front office manager initially thought this message would never be used but was pleasantly surprised by how this situation was resolved. After the initial back and forth, the front desk took over to book the private session for this guest.
Five Star Service brought to you by Helix AND your hotel staff.