Five Star Service: Case Study #8

Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.

Conversation Exchange

Public Review

One small missed detail can sour a guest experience. When this guest used the Micrometrics Helix messaging platform to express his disappointment the system determined the sentiment of the message as negative which prompted the automatic response enquiring as to how the staff of the property could help.

The subsequent message regarding the lack of water bottles in the room automatically notified housekeeping staff who were then able to promptly restock the room, leaving the guest happy with the quick responses and action.