Case Study
Five Star Service: Case Study #9
Friday June 25, 2021
Every day, our guest messaging automation platform helps hundreds of hotels generate five star reviews on Tripadvisor and other online review sites. How? By creating more meaningful connections with their guests! Here is an actual exchange between a guest and our hotel partner that helped improve their experience.
Conversation Exchange
Public Review
Waking up with a kink in your neck is not a good way to start the day. When this guest messaged to enquire about requested “foam pillows” the Helix messaging platform notified the Housekeeping Manager immediately allowing them to promptly solve the issue.
Rest assured that this guest slept soundly and left a glowing review.