How Helix by MicroMetrics Helped the InterContinental Los Angeles Century City Boost In-Stay Service Recovery Rates

Learn about how Helix by MicroMetrics helped the Intercontinental Century City, Los Angeles boost in-stay Service Recovery rates and uncover trends that improved internal processes.

“If you are ready to improve the level of guest satisfaction, if you are ready to improve social review ranking — one of the most important rankings in the industry right now — you have to get Helix,”

– Adey Adewinmbi, Assistant Director of Room Operations (Intercontinental, Los Angeles)

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About The Intercontinental Los Angeles at Century City

The Intercontinental Los Angeles at Century City offers relaxed luxury in the midst of the glamorous Beverly Hills neighborhood.

As one of the first Intercontinental properties in the Western United States, the 363-room hotel caters to brand-loyal guests from all over the world. They strive to offer unmatched service, in a personable, inviting environment. Located on the famous Avenue of the Stars, The InterContinental Los Angeles promotes itself as a haven of unbeatable views, spacious accommodations, and contemporary luxury.

Related: How a Six Sigma Black Belt Leveraged Helix by MicroMetrics to Drive Memorable Guest Experiences for Starwood-Marriott in the Pacific Northwest

About Helix By MicroMetrics

Helix powers memorable guest experiences for the world’s top hotel brands. From New York to Hong Kong, Helix is recognized the world over for delivering a highly engaging and satisfying hospitality experience.

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