Our proactive approach to guest satisfaction lets guests share their feedback once they join the hotel’s WiFi network.
Your staff instantly receives alerts to ensure that guests are satisfied with their stay.
Our platform allows your team to collaborate and put service recovery strategies into effect.
Helix delivers more positive online reviews by letting guests opt-in to receive review reminders.
Keep track of your guests and their needs
All your team’s conversations in one place, helping you build lasting relationships with your guests.
Promote teamwork and collaboration by mentioning your team in internal notes. Whether an issue is resolved or requires more assistance, your team will be notified.
If you have a hard time reaching your guests, instantly communicate with them through the Helix platform.
See how your guests are interacting with Helix, and easily keep track of all your alerts and messages.
See how quickly, how often, and how successfully guest issues are being resolved.
Access daily, weekly, and monthly reports on how guests are feeling about their stay, and how your team is engaging with them.
Make It Your Own
Helix is designed to be flexible, with features that can be tailored to your hotel’s distinct needs.
Users and Groups:
Create channels with team members of your choosing, and make it easy for staff to communicate with each other.
Monitor how often specific issues are coming up, and how they are being handled by your team.
Build Strong Relationships
Helix provides everything you need to do what you do best.
With Helix, you and your team will connect with guests who do not vocalize their legitimate feedback and concerns, leaving them pleased and eager to return.
Loyal guests are the key to success in hospitality, and our solutions allow you to provide service that will generate loyalty and strengthen your brand.
The Numbers Don’t Lie
Increase In Review Volume
Online Review Score Increase
Powering the world’s leading hotel brands
A Dedicated Team On Your Side
Our team consists of customer-driven innovators and service-industry veterans. These diverse points of view are united by our belief in forward-thinking solutions that put customers first.
How Helix Helps
Check out our case studies to learn how Helix has helped hotels around the world exceed their guests’ expectations.