The New Standard in Hospitality

Helix helps the world’s top hotel brands create memorable experiences, unravel missed in-stay service opportunities and cultivate deep-rooted relationships with loyal guests to drive direct bookings.

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Capture

Our proactive approach to guest satisfaction lets guests share their feedback once they join the hotel’s WiFi network.

Get Notified

Your staff instantly receives alerts to ensure that guests are satisfied with their stay.

Take Action

Our platform allows your team to collaborate and put service recovery strategies into effect.

Deliver Results

Helix delivers more positive online reviews by letting guests opt-in to receive review reminders.

Keep track of your guests and their needs

All your team’s conversations in one place, helping you build lasting relationships with your guests.

Team Inbox:
Promote teamwork and collaboration by mentioning your team in internal notes. Whether an issue is resolved or requires more assistance, your team will be notified.

Guest Messaging:
If you have a hard time reaching your guests, instantly communicate with them through the Helix platform.

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Real-Time Analytics

See how your guests are interacting with Helix, and easily keep track of all your alerts and messages.

Recovery Dashboard:
See how quickly, how often, and how successfully guest issues are being resolved.

Reports:
Access daily, weekly, and monthly reports on how guests are feeling about their stay, and how your team is engaging with them.

 

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Make It Your Own

Helix is designed to be flexible, with features that can be tailored to your hotel’s distinct needs.

Users and Groups:

Create channels with team members of your choosing, and make it easy for staff to communicate with each other.

Alert Tags:

Monitor how often specific issues are coming up, and how they are being handled by your team.

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Build Strong Relationships

Helix provides everything you need to do what you do best.

With Helix, you and your team will connect with guests who do not vocalize their legitimate feedback and concerns, leaving them pleased and eager to return.

Loyal guests are the key to success in hospitality, and our solutions allow you to provide service that will generate loyalty and strengthen your brand.

The Numbers Don’t Lie

15M+

Guests Engaged

80%

Increase In Review Volume

17%

Online Review Score Increase

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Powering the world’s leading hotel brands

A Dedicated Team On Your Side

Our team consists of customer-driven innovators and service-industry veterans. These diverse points of view are united by our belief in forward-thinking solutions that put customers first.

How Helix Helps

Check out our case studies to learn how Helix has helped hotels around the world exceed their guests’ expectations.

How A Travelers’ Choice Award-Winning Hotel Uses Helix To Deliver Exceptional Service
How Two InterContinental Hotels Worked With Helix by MicroMetrics to Recover From Guest Service…
How The Crowne Plaza Orlando Downtown Used Helix to Achieve Their Guest Service Potential

Ready To Get Started?

You’re just a few seconds away from finding out why hundreds of hotels have chosen Helix to significantly improve overall scores.

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