Frontline Focused.
Contactless Communication.

Micrometrics designs Contactless Communication tools that have helped thousands of frontline service providers engage with millions of people more efficiently and effectively, improving the quality of their experience. rn

Find Out How

Helix for Hotels

Optimize your hotel’s service delivery with a collaboration platform used by thousands of associates from the world’s top hospitality brands.

For nearly a decade, Micrometrics’ mission has been to improve the communication experience between frontline workers and the people they serve.

Helix: Excellence in Hospitality

Helix by MicroMetrics is a tailor-made suite of experience management solutions that powers personal and timely service recovery, improves internal communications and generates guest loyalty.rn

Empower Your Team to Deliver Memorable Experiences

Collect

By collecting large volumes of real-time CX feedback, our software passively monitors your day-to-day operations.

Analyze

Turning in-the-moment data into insights, we help you understand which actions make the greatest impact on your customers.

Respond

Designed with team collaboration in mind, our solutions enable purpose-driven communication to deliver exceptional service.

“When everyone is using the system, no guest issues fall through the cracks. It ensures the guests know their concerns are being heard, are valid, and will be resolved.”

Adey Adewinmbi

Assistant Director of Room Operations – InterContinental Los Angeles

Latest News

Our latest blog posts and research for hospitality professionals.

Palm Holdings Webinar: The Supply Shortage Struggle with Holiday Inn Express & Suites Orlando…

On our last Palm Holdings Hospitality Webinar, we discussed a hot button issue with Holiday Inn Express & Suites Halifax […]

Palm Holdings Webinar: Navigating Labor Shortages #18

If you’ve been working in the hospitality industry these past…oh…19 months or so, one thing is guaranteed; you have experienced […]

‘Don’t drop rates’ and Other Hospitality Tips for Times of Crisis

The urge to drop room rates may be strong in times of crisis but as we learned in our chat […]