Triage Like a Hospital, Not a Hotel
Capture issues. Delegate tasks. Track resolutions. While the fictional quote, above, is a great one-liner about the advertising business from […]
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For nearly a decade, Micrometrics’ mission has been to improve the communication experience between frontline workers and the people they serve.
Helix: Excellence in Hospitality
Helix by MicroMetrics is a tailor-made suite of experience management solutions that powers personal and timely service recovery, improves internal communications and generates guest loyalty.rn
Empower Your Team to Deliver Memorable Experiences
Collect
By collecting large volumes of real-time CX feedback, our software passively monitors your day-to-day operations.
Analyze
Turning in-the-moment data into insights, we help you understand which actions make the greatest impact on your customers.
Respond
Designed with team collaboration in mind, our solutions enable purpose-driven communication to deliver exceptional service.
“When everyone is using the system, no guest issues fall through the cracks. It ensures the guests know their concerns are being heard, are valid, and will be resolved.”
Latest News
Our latest blog posts and research for hospitality professionals.
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Improving Your Hotel’s Popularity on TripAdvisor
The Three-Step Strategy Used by Top-Ranked Properties What is TripAdvisor’s Popularity Index? I was recently reviewing some posts on a […]
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Hotels’ Pandemic Pain Point
Labour Shortages & The Need for Operational Efficiency This year we launched The Micrometrics Hospitality Webinar Series where we invited […]