How Helix by MicroMetrics helped the Intercontinental, Los Angeles at Century City boost in-stay service recovery rates

Learn about how Helix by MicroMetrics helped the Intercontinental, Los Angeles at Century City, boost in-stay Service Recovery rates and uncover trends that improved internal processes.

“If you are ready to improve the level of guest satisfaction, if you are ready to improve social review ranking — one of the most important rankings in the industry right now — you have to get Helix,”
– Adey Adewinmbi, Assistant Director of Room Operations (Intercontinental, Los Angeles)

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