How The InterContinental Miami Used Helix By MicroMetrics To Elevate Guest Satisfaction

Find out how the InterContinental Miami Used Helix by MicroMetrics to communicate with guests and boost overall Guest Satisfaction.

“[Helix] is a way of communicating with the guest, we have the telephone, we have text messages, we have email and we have Helix… It’s just another method for the guest to express themselves.”

– Hadi Habib, Director of IT at the InterContinental Miami

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About The InterContinental Miami

The InterContinental Miami blends the city’s vibrant art, innovative businesses, and tropical life into a premier luxury experience for their guests. Built around Henry Moore’s famous sculpture, “The Spindle,” the property lies on the downtown waterfront with easy access to the city’s business centers and famous beaches. From their high-quality amenities, to their fine dining options and vast selection of rooms (641 guest rooms, 34 suites), the InterContinental Miami represents the zenith of opulent Miami accommodations. As part of the IHG brand of hotels, Intercontinental Miami’s singular focus has been over delivering comfort and quality to their guests.

Related: How Helix by MicroMetrics Improved Problem Resolution and Heartbeat Scores at the Holiday Inn Colchester

About Helix By MicroMetrics

Helix powers memorable guest experiences for the world’s top hotel brands. From New York to Hong Kong, Helix is recognized the world over for delivering a highly engaging and satisfying hospitality experience.

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