How The Crowne Plaza Orlando Downtown Used Helix to Achieve Their Guest Service Potential

Find out about how The Crowne Plaza Orlando Downtown Used Helix by MicroMetrics to Unite Staff in Their Efforts to Achieve Their Guest Service Potential.

“[Helix] really affects everything, your internal scores, your guests, and your staff. Because of Helix, The Crowne Plaza Orlando Downtown is now able to deliver the quality of service our guests expect, and more importantly, deserve.”
 

-Siegbert Kindl, Regional Director of Operations for Vista Hospitality and General Manager of the Crowne Plaza Orlando Downtown


About The Crowne Plaza Orlando Downtown

The Crowne Plaza Orlando Downtown flawlessly encompasses the cities vibrant life and modern feel, providing each guest with a unique urban chic experience. Perfectly located near the downtown entertainment, guests are not only at the center of Orlando’s nightlife, but also close to the famous attractions deeply tied to Orlando’s culture.

Siegbert Kindl, the Regional Director of Operations for Vista Hospitality, oversees multiple hotel properties, including the Crowne Plaza Orlando Downtown where he is the General Manager. Aware of the growing need to find a solution that bridged the gap between guests and staff, and committed to making the needed improvements, Kindl was introduced to Helix by MicroMetrics.

 

About Helix By MicroMetrics

Helix powers memorable guest experiences for the world’s top hotel brands. From New York to Hong Kong, Helix is recognized the world over for delivering a highly engaging and satisfying hospitality experience.