Case Study
How Two InterContinental Hotels Worked With Helix by MicroMetrics to Recover From Guest Service Issues
Friday October 6, 2017
Find out about how The Willard InterContinental Washington & InterContinental Boston worked with Helix by MicroMetrics to effectively recover from guest service issues.
“Helix gives you real-time feedback and the opportunity to engage with more guests on a deeper level. It’s an addition to all the tools that are already in place. Even though some guests tell our staff they’re fine, they will go on Helix and say something different. Helix is better than Twitter or TripAdvisor because it’s an in-hotel solution. It helps you solve problems while the guest is still there.”
Christoph Wulff, Director of Rooms at the InterContinental Boston
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About Helix By MicroMetrics
Helix powers memorable guest experiences for the world’s top hotel brands. From New York to Hong Kong, Helix is recognized the world over for delivering a highly engaging and satisfying hospitality experience.