The Forgotten Guest: How Silent & Secondary Occupants Are Impacting Your Performance
How Silent & Secondary Occupants Are Impacting Your Performance In the hospitality industry, there is a tendency to see certain […]
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Case Study
Fairmont Austin: Executive Summary
Since partnering with Fairmont Austin’s Royal Service Team in 2019, Micrometrics has helped deliver outstanding guest experience, contributing to it […]
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Palm Holdings Webinar: The Supply Shortage Struggle with Holiday Inn Express & Suites Orlando…
On our last Palm Holdings Hospitality Webinar, we discussed a hot button issue with Holiday Inn Express & Suites Halifax […]
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Palm Holdings Webinar: Navigating Labor Shortages #18
If you’ve been working in the hospitality industry these past…oh…19 months or so, one thing is guaranteed; you have experienced […]
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‘Don’t drop rates’ and Other Hospitality Tips for Times of Crisis
The urge to drop room rates may be strong in times of crisis but as we learned in our chat […]
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Webinar: Community Care & Crisis Response with Radisson Kitchener’s Nancy Keizer #17
In the spring of 2020, with the pandemic impacting occupancy levels at the Radisson Kitchener, its General Manager, Nancy Keizer […]