Balancing Technology and Human Interaction in CX Advancements in technology have made a massive impact on customer experience, but how much automation is too much?
How Are Millennials Changing Travel? Travel brands are eager to target this generation of avid travelers, but are being forced to change their marketing strategies.
Trends to Watch in German Leisure Travel Germany is one of the world’s most influential travel markets, one that hospitality pros need to keep an eye on.
Why Technology Is the Key to Customer Experience Customer experience management has become one of the hottest topics in business, and advancements in tech are a big reason for this.