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Triage Like a Hospital, Not a Hotel

Capture issues. Delegate tasks. Track resolutions.  While the fictional quote, above, is a great one-liner about the advertising business from […]

Improving Your Hotel’s Popularity on TripAdvisor 

The Three-Step Strategy Used by Top-Ranked Properties What is TripAdvisor’s Popularity Index? I was recently reviewing some posts on a […]

Hotels’ Pandemic Pain Point

Labour Shortages & The Need for Operational Efficiency This year we launched The Micrometrics Hospitality Webinar Series where we invited […]

The Forgotten Guest: How Silent & Secondary Occupants Are Impacting Your Performance

How Silent & Secondary Occupants Are Impacting Your Performance In the hospitality industry, there is a tendency to see certain […]

Fairmont Austin: Executive Summary

Since partnering with Fairmont Austin’s Royal Service Team in 2019, Micrometrics has helped deliver outstanding guest experience, contributing to it […]

Palm Holdings Webinar: The Supply Shortage Struggle with Holiday Inn Express & Suites Orlando…

On our last Palm Holdings Hospitality Webinar, we discussed a hot button issue with Holiday Inn Express & Suites Halifax […]

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