Triage Like a Hospital, Not a Hotel
Capture issues. Delegate tasks. Track resolutions. While the fictional quote, above, is a great one-liner about the advertising business from […]
Blog Post
Blog Post
Improving Your Hotel’s Popularity on TripAdvisor
The Three-Step Strategy Used by Top-Ranked Properties What is TripAdvisor’s Popularity Index? I was recently reviewing some posts on a […]
Blog Post
Hotels’ Pandemic Pain Point
Labour Shortages & The Need for Operational Efficiency This year we launched The Micrometrics Hospitality Webinar Series where we invited […]
Blog Post
The Forgotten Guest: How Silent & Secondary Occupants Are Impacting Your Performance
How Silent & Secondary Occupants Are Impacting Your Performance In the hospitality industry, there is a tendency to see certain […]
Case Study
Fairmont Austin: Executive Summary
Since partnering with Fairmont Austin’s Royal Service Team in 2019, Micrometrics has helped deliver outstanding guest experience, contributing to it […]
Blog Post
Palm Holdings Webinar: The Supply Shortage Struggle with Holiday Inn Express & Suites Orlando…
On our last Palm Holdings Hospitality Webinar, we discussed a hot button issue with Holiday Inn Express & Suites Halifax […]