Trends That Are Defining Customer Experience A Walker study back in 2013 projected that Customer Experience would overtake both price and product as the number one […]
Hotel News Update #2 August – October 2019 The last three months saw many interesting developments in the hotel industry, with headlines on loyalty programs and the labor […]
Asia: The Continent Shaping Business Travel Asia has become a force in the business travel sector, with China, India, and emerging economies in the southeastern part of the continent all playing a significant role in shaping the world’s business travel outlook.
Why Team Collaboration is Critical to CX Focused, efficient internal communication is key to your company’s success, and can do wonders for customer experience.