If you’ve been working in the hospitality industry these past…oh…19 months or so, one thing is guaranteed; you have experienced labour shortages!
At Micrometrics, we speak with a lot of industry leaders and this is probably the most common challenge we’ve heard since the pandemic began. Now, what happens if your property is not only experiencing low staffing numbers but has also seen its occupancy levels not impacted to the same extent as other hotels around the world? Well, if you’re Holiday Inn Express & Suites Halifax – Bedford’s General Manager, Carmella Facchin, this is exactly the situation you are faced with!
In this 45 minute Palm Holdings webinar, Carmella will share her experience navigating labour shortages at her property from the perspective of a GM whose occupancy levels still performed “okay” throughout the pandemic. How do you develop new systems and processes to maximize the output of your team? How do you keep culture and spirits up when everyone is working longer hours in a more stressful environment? What impacts did reduced staffing have on the guest experience? And what lessons have been learned that can carry on in a post-pandemic world?Join us live on Monday, October 25th at 1pm ET to learn from Carmella on these points and many more!