In the spring of 2020, with the pandemic impacting occupancy levels at the Radisson Kitchener, its General Manager, Nancy Keizer was presented with an opportunity to positively impact her community. But, sometimes, care can come with a cost…
For roughly seven months, House of Friendship’s Shelter program operated out of the Radisson Kitchener, which provided the space needed to safely house, and provide meals for, more than 100 individuals experiencing homelessness during the COVID-19 pandemic. While this more comprehensive approach to Shelter was a vision underway before COVID-19 began, the pandemic made it an instant necessity to keep those who are homeless, and the entire community, safe.
The program presented a tale of two realities for Nancy and her team:
On the one hand, the Radisson provided a safe and warm place to stay 24/7 with on onsite healthcare to address the physical, addiction, and mental health needs of these new guests as well as the opportunity to provide the tools and resources they need to find and maintain permanent housing.
There were other positive benefits, as well:
In this 45 minute Palm Holdings webinar, Nancy will share her experience both managing the intricacies of this unique program, while simultaneously responding to the challenges of the pandemic, and shed light on the lessons learned both in terms of the positive benefits her property has experienced by participating and also when dealing with both sides of the impact a community can experience.