Deliver Exceptional Customer Experience

MicroMetrics’ solutions are used by the world’s leading brands to elevate in-the-moment experiences and build lasting relationships.

Find Out How

Helix for Hotels

Optimize your hotel’s service delivery with a collaboration platform used by thousands of associates from the world’s top hospitality brands.

MicroMetrics builds intelligent experience management solutions for business and enterprise. Whether you’re a hotel operator looking to streamline internal operations, a government organization looking to connect with visitors in your city, or a brick-and-mortar business looking to improve customer satisfaction, MicroMetrics’ adaptable solutions are built to ensure you exceed your goals and your customers’ expectations.

Helix: Excellence in Hospitality

Helix by MicroMetrics is a tailor-made suite of experience management solutions that powers personal and timely service recovery, improves internal communications and generates guest loyalty.

Empower Your Team to Deliver Memorable Experiences

Collect

By collecting large volumes of real-time CX feedback, our software passively monitors your day-to-day operations.

Analyze

Turning in-the-moment data into insights, we help you understand which actions make the greatest impact on your customers.

Respond

Designed with team collaboration in mind, our solutions enable purpose-driven communication to deliver exceptional service.

“When everyone is using the system, no guest issues fall through the cracks. It ensures the guests know their concerns are being heard, are valid, and will be resolved.”

Adey Adewinmbi

Assistant Director of Room Operations – InterContinental Los Angeles

Latest News

Our latest blog posts and research for hospitality professionals.

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