We enable
memorable, remarkable, extraordinary

guest experiences

Learn How

Helix by Micrometrics helps the world’s top hotel brands create memorable experiences, unravel missed in-stay service opportunities, cultivate deep-rooted relationships with guests and elevate return on investment. It is a tailor-made solution that facilitates personal, intended and timely service recovery — allowing guest-centric hoteliers to reach a high-repeat market.

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  • 137

    Cities

  • 46

    Brands

  • 18M

    Guest Interactions

The Helix platform has been adopted at several key hotels across our portfolio and continues to prove its value in our efforts to improve the overall guest experience. Our operations teams are provided with numerous real-time service recovery opportunities, which would otherwise likely be discovered after the guest experience has been negatively impacted. We strive to take advantage of every opportunity to provide the best experience possible for our guests, and Helix has been an exceptional tool in this regard. Kyle Nantis, ‎VP Revenue Optimization at Westmont Hospitality Group
The best advocate for Helix is our guests - I am constantly getting e-mails from them telling me how much they appreciate that someone is actually listening. Director of Front Office, New York
We now better understand in-house issues that guests are experiencing, leading to timely resolutions. With Helix, we've been able to ensure that great service is being provided throughout guests' entire stay. Director of Operations, New York