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memorable, remarkable, extraordinary

guest experiences

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Helix by Micrometrics helps the world’s top hotel brands create memorable experiences, unravel missed in-stay service opportunities, cultivate deep-rooted relationships with guests and elevate return on investment. It is a tailor-made solution that facilitates personal, intended and timely service recovery — allowing guest-centric hoteliers to reach a high-repeat market.

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The Helix platform has been adopted at several key hotels across our portfolio and continues to prove its value in our efforts to improve the overall guest experience. Our operations teams are provided with numerous real-time service recovery opportunities, which would otherwise likely be discovered after the guest experience has been negatively impacted. We strive to take advantage of every opportunity to provide the best experience possible for our guests, and Helix has been an exceptional tool in this regard. Kyle Nantis, ‎VP Revenue Optimization at Westmont Hospitality Group
The best advocate for Helix is our guests - I am constantly getting e-mails from them telling me how much they appreciate that someone is actually listening. Director of Front Office, New York
We now better understand in-house issues that guests are experiencing, leading to timely resolutions. With Helix, we've been able to ensure that great service is being provided throughout guests' entire stay. Director of Operations, New York

Featured Resources

How a Six Sigma Black Belt Leveraged Helix by MicroMetrics to Drive Memorable Guest Experiences for Starwood-Marriott in the Pacific North West | Case Study

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How Helix by MicroMetrics helped the Intercontinental, Los Angeles at Century City boost in-stay service recovery rates

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How Helix by Micrometrics Improved Problem Resolution and Heartbeat Scores at the Holiday Inn Colchester

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How InterContinental Miami Used Helix by MicroMetrics to elevate Guest Satisfaction

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